policies
Appointment Scheduling:
a. Clients recommended schedule appointments 2 weeks advance.
b. Same-day appointments are subject to availability with fee.
c. A deposit/prepayment of $45 will be required to secure an appointment.
d. After hours scheduling starts before 8am and after 6pm. After hours appointments are subject to a $15 surcharge.
Cancellation Policy:
a. Clients must provide a minimum notice period (24 hours) for cancellations or rescheduling.
b. Late cancellations or no-shows will result in forfeit of deposit.
c. Exceptions to the cancellation policy may be made for emergencies on a case-by-case basis.
Arrival and Late Policy:
a. Clients should arrive 5 to 10 minutes before their scheduled appointments.
b. Late arrivals may result in a shortened appointment or rescheduling, depending on the availability.
Service Limitations:
a. The business reserves the right to refuse or modify services based on the client's lash condition, health concerns, or suitability for the requested service.
b. A consultation may be required for new clients or those seeking specific lash styles.
Hygiene and Safety:
a. The business adheres to strict hygiene practices to ensure client safety.
b. All tools and materials used are sanitized and/or disposable.
c. Clients with contagious eye conditions should reschedule their appointments until they are no longer contagious.
Pricing and Payment:
a. Prices for lash extension services are clearly communicated and may vary based on lash style, material, or additional services requested.
b. Payment is due at the time of service and can be made in cash, credit/debit card, or any other accepted payment methods.
Refund and Satisfaction Guarantee:
a. Refunds are not provided for completed services unless there is a demonstrable error on the part of the business.
b. Clients are encouraged to communicate any concerns or dissatisfaction within 24 hours of the service for resolution.
Maintenance and Aftercare:
a. Clients will receive aftercare instructions and are expected to follow them for the longevity and health of their lash extensions.
b. Clients should return for regular maintenance appointments as recommended to maintain the desired lash look.
c. Clients will need to arrive with clean lashes. Failure to arrive with clean lashes are subject to cleaning fees. ($15)
Liability:
a. The business is not responsible for any allergic reactions, injuries, or damages resulting from the lash extension services provided, unless directly caused by negligence on the part of the business.
Privacy and Confidentiality:
a. Client information, including personal details and appointment records, will be kept confidential and used solely for business purposes.
Children and Accompanying Guests:
a. Children or additional guests who are not receiving services are not permitted to accompany clients to their appointments, as it may disrupt the salon environment and safety protocols.
Code of Conduct:
a. Clients are expected to behave respectfully towards staff and other clients.
b. Any form of harassment, discrimination, or inappropriate behavior will not be tolerated and may result in immediate termination of services.
Appointment Scheduling:
a. Clients recommended schedule appointments 2 weeks advance.
b. Same-day appointments are subject to availability with fee.
c. A deposit/prepayment of $45 will be required to secure an appointment.
d. After hours scheduling starts before 8am and after 6pm. After hours appointments are subject to a $15 surcharge.
Cancellation Policy:
a. Clients must provide a minimum notice period (24 hours) for cancellations or rescheduling.
b. Late cancellations or no-shows will result in forfeit of deposit.
c. Exceptions to the cancellation policy may be made for emergencies on a case-by-case basis.
Arrival and Late Policy:
a. Clients should arrive 5 to 10 minutes before their scheduled appointments.
b. Late arrivals may result in a shortened appointment or rescheduling, depending on the availability.
Service Limitations:
a. The business reserves the right to refuse or modify services based on the client's lash condition, health concerns, or suitability for the requested service.
b. A consultation may be required for new clients or those seeking specific lash styles.
Hygiene and Safety:
a. The business adheres to strict hygiene practices to ensure client safety.
b. All tools and materials used are sanitized and/or disposable.
c. Clients with contagious eye conditions should reschedule their appointments until they are no longer contagious.
Pricing and Payment:
a. Prices for lash extension services are clearly communicated and may vary based on lash style, material, or additional services requested.
b. Payment is due at the time of service and can be made in cash, credit/debit card, or any other accepted payment methods.
Refund and Satisfaction Guarantee:
a. Refunds are not provided for completed services unless there is a demonstrable error on the part of the business.
b. Clients are encouraged to communicate any concerns or dissatisfaction within 24 hours of the service for resolution.
Maintenance and Aftercare:
a. Clients will receive aftercare instructions and are expected to follow them for the longevity and health of their lash extensions.
b. Clients should return for regular maintenance appointments as recommended to maintain the desired lash look.
c. Clients will need to arrive with clean lashes. Failure to arrive with clean lashes are subject to cleaning fees. ($15)
Liability:
a. The business is not responsible for any allergic reactions, injuries, or damages resulting from the lash extension services provided, unless directly caused by negligence on the part of the business.
Privacy and Confidentiality:
a. Client information, including personal details and appointment records, will be kept confidential and used solely for business purposes.
Children and Accompanying Guests:
a. Children or additional guests who are not receiving services are not permitted to accompany clients to their appointments, as it may disrupt the salon environment and safety protocols.
Code of Conduct:
a. Clients are expected to behave respectfully towards staff and other clients.
b. Any form of harassment, discrimination, or inappropriate behavior will not be tolerated and may result in immediate termination of services.